Nationalhof parking garage
The Nationalhof parking garage is located on the lakeside promenade lucerne and has 245 parking spaces and is open 24 hours a day.
- 245 parking spaces
- 3 accessible parking spaces on ground floor / P3 / P5 / P7
- 2 electric parking spaces on floor P1
- 2 Women’s parking spaces
Haldenstrasse 23a,
6006 Lucerne
For your safety, the parking garage is fully video-monitored and patrolled at night. Emergency telephones are located at the cash desks and at the entry and exit stations. The entire parking garage is equipped with fire detectors and fire-fighting systems.
Overview of fees and payment options
Order parking contract or saldocard and save fees
The National Hof parking garage is open 365 days a year and is video monitored. It has an automatic number plate recognition system, which is offered as an additional service. The parking ticket must remain in the vehicle at all times. You can use any available parking space of your choice.
Order parking contract
Terms and conditions
- Cost of the long-term parking card CHF 250.- (incl. VAT) per month.
- Minimum rental period: 3 months, after the minimum rental period the notice period is 1 month to the end of each month.
- A parking contract can be concluded on the 1st of each month.
- Processing time 5 working days
- Cancellation fee: CHF 50.- (after the parking contract has been issued and before the start of the rental period)
Order saldocard
Terms and conditions
- The saldocard is ideal for short-term parkers -10% discount on the regular parking fee.
- Processing time 5 working days
Most frequently asked questions about parking
Why didn’t I receive an entry ticket?
Your license plate number was automatically recognized. You have linked your license plate number to a payment app or hold a season ticket or have a balance card. Drive to the exit barrier. The barrier will open automatically and payment will be made using the payment system you have chosen (e. g.: Parkingpay / TWINT etc.).
You have lost your exit ticket. What should I do?
The parking fee plus a flat administrative fee of CHF 50.- will be charged. Go to the parking ticket machine and press «Ticket verloren» on the display. Pay the amount. You will then receive a receipt with a code. Enter this code on the payment display when you exit.
The parking ticket machine is not working. What should I do?
Try to pay at another parking ticket machine. If you cannot pay with cash or credit card, press the emergency SOS button at the checkout terminal.
The vehicle license plate is not recognized, what should I do?
This can have various causes, if this happens often you should clean your license plate thoroughly or have it replaced at the replaced at the motor vehicle inspection. If you are a permanent tenant please use your parking garage card, alternatively take a «normal» entry ticket entry ticket. Any additional costs will be refunded. → Parking fee reclaim form
If problem occurs at the exit, please use your parking garage card parking garage card, if you do not have one or do not have one with you, please press the please press the SOS button.
The permanent parking card/saldocard does not work?
Please clean the parking card. If the problem is not solved: An exit or entrance is probably missing. You may have driven in or out when the barrier was open or you may have taken a ticket by mistake. The card must be set to «neutral». Press the SOS button, enter your name and license plate number. The barrier will open and your ticket will be set to neutral.
The exit barrier does not open with the ticket, what should I do?
Have you paid for the ticket? Has a lot of time passed since you paid the ticket? Take the ticket and make an additional payment at the parking garage cash desk. If you are standing in a queue at the exit and cannot drive back, press the SOS button and state your name and license plate number. The barrier will open. You will be charged the parking garage rate (plus administrative costs of CHF 10.-).
Have you noticed parking damage to your vehicle?
Your vehicle has been damaged by a third party. Document the damage and report it to the police (117) and your insurance company. The parking garage is under video surveillance, please send us the form linked below so that we can secure the video recordings. Video recordings will only be handed over to the police. → Claim and video recording backup form
You have caused damage, what should I do?
Document the damage and report it to the police (117) and your insurance company. Send us a damage report. → Claim and video recording backup form or via e-mail luzern@hfm.ch
Your vehicle has been broken into and/or a theft has been committed. What should you do?
Document the damage and report it to the police and your insurance company. The parking garage is under video surveillance. Fill out the form on the website so that we can secure the video images. Video images are only given to the police. → Claim and video recording backup form
You are being bullied/harassed/threatened, what should you do?
Contact the police (117) or press the SOS button at the parking garage exit or parking garage cash desk.
You have noticed damage/defect in the parking/parking facility, what should you do?
Document the damage and report the damage or defect to us. In the best case, send us pictures. Thank you very much. → Claim and video recording backup form or via e-mail luzern@hfm.ch