Sentipark parking garage
The Sentipark parking garage has 48 parking spaces. The parking garage is open from 7:00 a.m. until 30 minutes after closing time.
Bruchstrasse 2,
6003 Lucerne
For your safety, the parking garage is fully video-monitored and patrolled at night. Emergency telephones are located at the cash desks and at the entry and exit stations. The entire parking garage is equipped with modern fire-fighting systems.
Night-time access is possible via Bruchstrasse 2 at the entrance to Aldi.
Overview of fees and payment options
Most frequently asked questions about parking
You have lost your exit ticket. What should I do?
Go to the parking ticket machine and press the button «Ticket verloren» on the display. Enter your license plate number. The parking fee plus administrative costs of a flat rate of CHF 10.- will be charged. Pay the amount. Your license plate number will be registered and you can drive the vehicle to the exit. The number will be recognized and the barrier will open automatically.
The parking ticket machine is not working. What should I do?
Try to pay at another parking ticket machine. If you cannot pay with cash or credit card, press the emergency SOS button at the checkout terminal.
The permanent parking card/saldocard does not work?
Please clean the parking card. If the problem is not solved: An exit or entrance is probably missing. You may have driven in or out when the barrier was open or you may have taken a ticket by mistake. The card must be set to «neutral». Press the SOS button, enter your name and license plate number. The barrier will open and your ticket will be set to neutral.
The exit barrier does not open with the ticket, what should I do?
Have you paid for the ticket? Has a lot of time passed since you paid the ticket? Take the ticket and make an additional payment at the parking garage cash desk. If you are standing in a queue at the exit and cannot drive back, press the SOS button and state your name and license plate number. The barrier will open. You will be charged the parking garage rate (plus administrative costs of CHF 10.-).
Have you noticed parking damage to your vehicle?
Your vehicle has been damaged by a third party. Document the damage and report it to the police (117) and your insurance company. The parking garage is under video surveillance, please send us the form linked below so that we can secure the video recordings. Video recordings will only be handed over to the police. → Claim and video recording backup form
You have caused damage, what should I do?
Document the damage and report it to the police (117) and your insurance company. Send us a damage report. → Claim and video recording backup form or via e-mail luzern@hfm.ch
Your vehicle has been broken into and/or a theft has been committed. What should you do?
Document the damage and report it to the police and your insurance company. The parking garage is under video surveillance. Fill out the form on the website so that we can secure the video images. Video images are only given to the police. → Claim and video recording backup form
You are being bullied/harassed/threatened, what should you do?
Contact the police (117) or press the SOS button at the parking garage exit or parking garage cash desk.
You have noticed damage/defect in the parking/parking facility, what should you do?
Document the damage and report the damage or defect to us. In the best case, send us pictures. Thank you very much. → Claim and video recording backup form or via e-mail luzern@hfm.ch