{"id":127605,"date":"2025-09-08T11:12:56","date_gmt":"2025-09-08T09:12:56","guid":{"rendered":"https:\/\/haelg.ch\/?p=127605"},"modified":"2026-02-09T09:47:58","modified_gmt":"2026-02-09T08:47:58","slug":"plateforme-numerique-pour-le-sav-technique-du-batiment","status":"publish","type":"post","link":"https:\/\/haelg.ch\/fr\/blog\/plateforme-numerique-pour-le-sav-technique-du-batiment\/","title":{"rendered":"Plateforme num\u00e9rique pour le SAV Technique du b\u00e2timent"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-large-font-size\"><strong><strong>Notre plateforme de service rend votre travail plus simple et plus efficace. Toutes les informations sur la maintenance, les d\u00e9fauts et les r\u00e9parations de vos installations techniques du b\u00e2timent sont disponibles et consultables au m\u00eame lieu. Vous disposez ainsi d\u2019une vue d\u2019ensemble en continu et pouvez ex\u00e9cuter les ordres plus rapidement.<\/strong><\/strong><\/p>\n\n\n<div class=\"wp-block wp-custom-block-author\"><div class=\"author-name\">Ramona Mendler<\/div><div class=\"author-bio\"><\/div><\/div>\n\n\n<p>Les administrations, compagnies d\u2019assurances, concierges, exploitants et \u00e9quipes SAV sont souvent confront\u00e9s au m\u00eame d\u00e9fi: diff\u00e9rents objets, interlocuteurs et contrats. Notre plateforme de service r\u00e9unit toutes les informations des installations que nous prenons en charge: de fa\u00e7on num\u00e9rique, simple et transparente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong><strong>Toutes les donn\u00e9es d\u2019un coup d\u2019\u0153il sur la <strong><strong>plateforme de service<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img decoding=\"async\" width=\"1600\" height=\"1200\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/haelg.ch\/app\/uploads\/2025\/09\/serviceplattform-dashboard-fr-haelg-group_1600x1200.jpg\" alt=\"Tableau de bord de la plateforme de service du H\u00e4lg Group\" class=\"wp-image-138739\" style=\"width:445px;height:auto\" srcset=\"https:\/\/haelg.ch\/app\/uploads\/2025\/09\/serviceplattform-dashboard-fr-haelg-group_1600x1200.jpg 1600w, https:\/\/haelg.ch\/app\/uploads\/2025\/09\/serviceplattform-dashboard-fr-haelg-group_1600x1200-300x225.jpg 300w, https:\/\/haelg.ch\/app\/uploads\/2025\/09\/serviceplattform-dashboard-fr-haelg-group_1600x1200-1024x768.jpg 1024w, https:\/\/haelg.ch\/app\/uploads\/2025\/09\/serviceplattform-dashboard-fr-haelg-group_1600x1200-768x576.jpg 768w, https:\/\/haelg.ch\/app\/uploads\/2025\/09\/serviceplattform-dashboard-fr-haelg-group_1600x1200-1536x1152.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p>La plateforme concentre toutes les informations SAV pour vos installations de chauffage, de climatisation, de froid ou sanitaires: commandes, rapports, messages d\u2019\u00e9tat et documents importants. Vous voyez d\u2019un coup d\u2019\u0153il quels travaux ont \u00e9t\u00e9 effectu\u00e9s et les prochains \u00e0 r\u00e9aliser. Tout est centralis\u00e9. Cela r\u00e9duit les demandes de pr\u00e9cisions, le travail administratif et augmente la transparence.<\/p>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong>Comment utiliser la plateforme?<\/strong><\/strong><\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img decoding=\"async\" width=\"1600\" height=\"1200\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/haelg.ch\/app\/uploads\/2025\/09\/fribourg-service-haelg-group_1600x1200.jpg\" alt=\"Servicemitarbeitende der H\u00e4lg &amp; Co. AG Fribourg bei einer Anlage.\" class=\"wp-image-138743\" style=\"width:487px;height:auto\" srcset=\"https:\/\/haelg.ch\/app\/uploads\/2025\/09\/fribourg-service-haelg-group_1600x1200.jpg 1600w, https:\/\/haelg.ch\/app\/uploads\/2025\/09\/fribourg-service-haelg-group_1600x1200-300x225.jpg 300w, https:\/\/haelg.ch\/app\/uploads\/2025\/09\/fribourg-service-haelg-group_1600x1200-1024x768.jpg 1024w, https:\/\/haelg.ch\/app\/uploads\/2025\/09\/fribourg-service-haelg-group_1600x1200-768x576.jpg 768w, https:\/\/haelg.ch\/app\/uploads\/2025\/09\/fribourg-service-haelg-group_1600x1200-1536x1152.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p>En tant que cliente ou client, vous pouvez soumettre des requ\u00eates, v\u00e9rifier l\u2019\u00e9tat et consulter des donn\u00e9es importantes, telles que les contrats de maintenance et informations techniques. Notre \u00e9quipe SAV utilise la plateforme de service pour traiter rapidement vos demandes et vous donner des informations transparentes \u00e0 ce sujet. A l\u2019aide de donn\u00e9es techniques additionnelles sur votre installation ou des coordonn\u00e9es de votre interlocuteur, par exemple, nous augmentons notre r\u00e9activit\u00e9 et pouvons vous offrir un service complet.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-background-color has-secondary-background-color has-text-color has-background has-link-color wp-elements-89e73f5358c7ab7028e66ca8ab4b7bbe is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-style-default is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\"><strong><strong>Les avantages au quotidien<\/strong><\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group is-style-col-3 is-style-slider is-layout-flex wp-container-core-group-is-layout-d0921e6e wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Traitement plus rapide des commandes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"is-style-check\">Saisie rapide et directe des commandes<\/li>\n\n\n\n<li class=\"is-style-check\">Aper\u00e7u rapide de cas non trait\u00e9s et boucl\u00e9s<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Communication simple<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"is-style-check\">Contact clair avec notre \u00e9quipe SAV<\/li>\n\n\n\n<li class=\"is-style-check\">Moins de demandes de pr\u00e9cisions gr\u00e2ce \u00e0 des informations plus transparentes<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Disponibilit\u00e9 compl\u00e8te des informations par voie num\u00e9rique et mobile<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"is-style-check\">Acc\u00e8s \u00e0 toutes les donn\u00e9es \u00e0 tout moment et en tout lieu<\/li>\n\n\n\n<li class=\"is-style-check\">Notifications sur les modifications d\u2019\u00e9tat<\/li>\n\n\n\n<li class=\"is-style-check\">Aper\u00e7u de toutes vos installations, y compris l\u2019historique<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Plus de transparence et de contr\u00f4le<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"is-style-check\">Suivi possible de chaque commande<\/li>\n\n\n\n<li class=\"is-style-check\">Responsabilit\u00e9s clairement d\u00e9finies<\/li>\n\n\n\n<li class=\"is-style-check\">Meilleure planification des mesures pr\u00e9ventives<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element has-background-color has-secondary-background-color has-text-color has-background has-link-color wp-elements-23f8e5d011684b8e26d2c24f875992e0\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\"><strong>Essayer maintenant:<\/strong><\/h2>\n\n\n\n<p>D\u00e9couvrez avec ces installations test toute la simplicit\u00e9 d\u2019un SAV moderne.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-style-list is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/service.haelg.ch\/fr\/craft\/detail_public\/33461\" target=\"_blank\" rel=\"noreferrer noopener\">Chauffage<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/service.haelg.ch\/fr\/craft\/detail_public\/33462\" target=\"_blank\" rel=\"noreferrer noopener\">Ventilation<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/service.haelg.ch\/fr\/craft\/detail_public\/33463\" target=\"_blank\" rel=\"noreferrer noopener\">Sanitaire<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/service.haelg.ch\/fr\/craft\/detail_public\/33465\" target=\"_blank\" rel=\"noreferrer noopener\">Froid<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/service.haelg.ch\/fr\/craft\/detail_public\/33464\" target=\"_blank\" rel=\"noreferrer noopener\">MCR<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"768\" loading=\"lazy\" src=\"https:\/\/haelg.ch\/app\/uploads\/2025\/01\/haelg-fribourg-team-haelg-group_1600x1200-1024x768.jpg\" alt=\"Drei Mitarbeitende der H\u00e4lg Group bei einer Besprechung vor einem Auto.\" class=\"wp-image-57760 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/haelg.ch\/app\/uploads\/2025\/01\/haelg-fribourg-team-haelg-group_1600x1200-1024x768.jpg 1024w, https:\/\/haelg.ch\/app\/uploads\/2025\/01\/haelg-fribourg-team-haelg-group_1600x1200-300x225.jpg 300w, https:\/\/haelg.ch\/app\/uploads\/2025\/01\/haelg-fribourg-team-haelg-group_1600x1200-768x576.jpg 768w, https:\/\/haelg.ch\/app\/uploads\/2025\/01\/haelg-fribourg-team-haelg-group_1600x1200-1536x1152.jpg 1536w, https:\/\/haelg.ch\/app\/uploads\/2025\/01\/haelg-fribourg-team-haelg-group_1600x1200.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile has-background-color has-secondary-background-color has-text-color has-background has-link-color is-employee-highlighted\"><div class=\"wp-block-media-text__content\" >\n\n        <h2 class=\"wp-block-heading\">Souhaitez-vous disposer d\u2019un aper\u00e7u simple et num\u00e9rique de vos installations?<\/h2>\n\n        <h3>Sascha Codiga<\/h3>\n        <p class=\"employee-role\">Responsable du SAV Suisse\n            <br \/>H\u00e4lg Group St-Gall<\/p>\n        <p class=\"employee-contact\"><a href=\"tel:+41 71 243 38 33\">+41 71 243 38 33<\/a><br \/><a href=\"mailto:sascha.codiga@haelg.ch\">sascha.codiga@haelg.ch<\/a><\/p>\n<\/div>\n<figure class=\"wp-block-media-text__media\" style=\"background-image:url(https:\/\/haelg.ch\/app\/uploads\/2025\/12\/codiga-sascha-haelg-group_1200x1200.jpg);background-position:50% 50%\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/haelg.ch\/app\/uploads\/2025\/12\/codiga-sascha-haelg-group_1200x1200.jpg\" alt=\"Sascha Codiga, H\u00e4lg Group\" class=\"size-full\"\/><\/figure><\/div>\n<!-- \/wp:media-text -->\n        \n\n\n<p><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Notre plateforme de service rend votre travail plus simple et plus efficace. Toutes les informations sur la maintenance, les d\u00e9fauts et les r\u00e9parations de vos installations techniques du b\u00e2timent sont disponibles et consultables au m\u00eame lieu. Vous disposez ainsi d\u2019une vue d\u2019ensemble en continu et pouvez ex\u00e9cuter les ordres plus rapidement. Les administrations, compagnies d\u2019assurances, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":136547,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[163],"tags":[],"class_list":["post-127605","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-haellg-group-en-tant-que-prestataire-de-services"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Plateforme num\u00e9rique pour le SAV | H\u00e4lg Group<\/title>\n<meta name=\"description\" content=\"Notre plateforme de service rend votre travail plus simple et plus efficace. Toutes les informations sur la maintenance, les d\u00e9fauts et les r\u00e9parations de vos installations techniques du b\u00e2timent sont disponibles et consultables au m\u00eame lieu.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/haelg.ch\/fr\/blog\/plateforme-numerique-pour-le-sav-technique-du-batiment\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plateforme num\u00e9rique pour le SAV | H\u00e4lg Group\" \/>\n<meta property=\"og:description\" content=\"Notre plateforme de service rend votre travail plus simple et plus efficace. 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