{"id":252661,"date":"2026-07-14T07:50:51","date_gmt":"2026-07-14T05:50:51","guid":{"rendered":"https:\/\/haelg.ch\/?p=252661"},"modified":"2026-07-14T08:00:49","modified_gmt":"2026-07-14T06:00:49","slug":"sav-fiable-pour-grand-magasins-globus-sa","status":"publish","type":"post","link":"https:\/\/haelg.ch\/fr\/blog\/sav-fiable-pour-grand-magasins-globus-sa\/","title":{"rendered":"SAV fiable pour Grand Magasins Globus SA"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Grand Magasins Globus SA est un d\u00e9taillant leader en Suisse, aujourd\u2019hui pr\u00e9sent sur neuf sites, de Gen\u00e8ve \u00e0 St-Gall. Cette histoire \u00e0 succ\u00e8s a d\u00e9but\u00e9 en 1892, lorsque Josef Weber a ouvert le premier grand magasin \u00e0 Zurich. A l\u2019\u00e9poque sous le nom de \u00abJ. Weber\u2019s Bazar\u00bb, \u00e0 partir de 1907 sous l\u2019enseigne Grand Magasins Globus SA.<\/strong><\/p>\n\n\n<div class=\"wp-block wp-custom-block-author\"><div class=\"author-name\">Ramona Mendler<\/div><div class=\"author-bio\"><\/div><\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-08079e29 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Depuis janvier 2020, la Grand Magasins Globus SA mise sur les <a href=\"https:\/\/haelg.ch\/fr\/offre\/service-apres-vente\/\">prestations SAV de H\u00e4lg Group<\/a>, d\u2019abord pour les syst\u00e8mes de ventilation et aujourd\u2019hui aussi pour d\u2019autres installations techniques du b\u00e2timent. Sept d\u00e9partements SAV de H\u00e4lg Group s\u2019occupent <a href=\"https:\/\/haelg.ch\/fr\/offre\/service-apres-vente\/maintenances\/\">de la maintenance<\/a>, des d\u00e9pannages et des r\u00e9parations. <a href=\"https:\/\/haelg.ch\/fr\/offre\/installation\/berne\/\" data-type=\"page\" data-id=\"51459\">H\u00e4lg &amp; Cie SA Berne<\/a> effectue la maintenance des tours de refroidissement dans le magasin \u00e0 Berne et <a href=\"https:\/\/haelg.ch\/fr\/offre\/installation\/zurich\/\" data-type=\"page\" data-id=\"51449\">H\u00e4lg &amp; Cie SA Zurich<\/a> les r\u00e9vise dans celui \u00e0 Zurich. Les tours de refroidissement r\u00e9duisent la chaleur dissip\u00e9e dans les conduites des machines frigorifiques et retournent l\u2019eau refroidie. Le service de piquet national veille au bon fonctionnement des installations en dehors des horaires ordinaires.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-08079e29 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Complexit\u00e9 ma\u00eetris\u00e9e gr\u00e2ce \u00e0 la polyvalence et \u00e0 la fiabilit\u00e9<\/h2>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img decoding=\"async\" width=\"1600\" height=\"1200\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/haelg.ch\/app\/uploads\/2026\/06\/sav-fribourg-20241212-33-haelg-group_1600x1200.jpg\" alt=\"Servicearbeiten an einer L\u00fcftungsanlage durch Servicetechniker der H\u00e4lg &amp; Co. AG\" class=\"wp-image-252488\" style=\"width:445px;height:auto\" srcset=\"https:\/\/haelg.ch\/app\/uploads\/2026\/06\/sav-fribourg-20241212-33-haelg-group_1600x1200.jpg 1600w, https:\/\/haelg.ch\/app\/uploads\/2026\/06\/sav-fribourg-20241212-33-haelg-group_1600x1200-300x225.jpg 300w, https:\/\/haelg.ch\/app\/uploads\/2026\/06\/sav-fribourg-20241212-33-haelg-group_1600x1200-1024x768.jpg 1024w, https:\/\/haelg.ch\/app\/uploads\/2026\/06\/sav-fribourg-20241212-33-haelg-group_1600x1200-768x576.jpg 768w, https:\/\/haelg.ch\/app\/uploads\/2026\/06\/sav-fribourg-20241212-33-haelg-group_1600x1200-1536x1152.jpg 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019exploitation de grands magasins exige de nombreuses installations techniques. Dans le magasin phare \u00e0 Zurich, il y en a plus de cent, entre autres des monoblocs, des ventilateurs, des refroidisseurs \u00e0 circulation d\u2019air et des clapets de protection incendie. Les \u00e9quipes SAV connaissent tr\u00e8s bien les syst\u00e8mes et interviennent rapidement d\u00e8s qu\u2019un dysfonctionnement survient.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-08079e29 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Un point de contact unique pour des processus transparents<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/haelg.ch\/fr\/offre\/service-apres-vente\/service-apres-vente-toute-la-suisse\/\">En tant que guichet central, H\u00e4lg Group coordonne toutes les requ\u00eates de la client\u00e8le<\/a>, du premier contact \u00e0 l\u2019\u00e9tablissement de contrats et \u00e0 l\u2019encadrement. H\u00e4lg Group relie les diff\u00e9rents d\u00e9partements SAV, tient compte des r\u00e9gions linguistiques et veille \u00e0 une ex\u00e9cution efficace des maintenances, r\u00e9parations et interventions de piquet. Cela rend les processus transparents, diminue les interfaces et garantit une bonne exploitation de ces grands \u00e9tablissements.<\/p>\n\n\n\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img decoding=\"async\" width=\"1620\" height=\"1080\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/haelg.ch\/app\/uploads\/2024\/12\/service-ein-ansprechpartner-haelg-group_1800x1200.jpg\" alt=\"Projektleiter Service der H\u00e4lg &amp; Co. AG mit Plan in der Hand.\" class=\"wp-image-50758\" style=\"width:445px;height:auto\" srcset=\"https:\/\/haelg.ch\/app\/uploads\/2024\/12\/service-ein-ansprechpartner-haelg-group_1800x1200.jpg 1620w, https:\/\/haelg.ch\/app\/uploads\/2024\/12\/service-ein-ansprechpartner-haelg-group_1800x1200-300x200.jpg 300w, https:\/\/haelg.ch\/app\/uploads\/2024\/12\/service-ein-ansprechpartner-haelg-group_1800x1200-1024x683.jpg 1024w, https:\/\/haelg.ch\/app\/uploads\/2024\/12\/service-ein-ansprechpartner-haelg-group_1800x1200-768x512.jpg 768w, https:\/\/haelg.ch\/app\/uploads\/2024\/12\/service-ein-ansprechpartner-haelg-group_1800x1200-1536x1024.jpg 1536w\" sizes=\"auto, (max-width: 1620px) 100vw, 1620px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce \u00e0 cette organisation structur\u00e9e et \u00e0 l\u2019\u00e9troite collaboration interne, H\u00e4lg Group contribue de fa\u00e7on d\u00e9cisive \u00e0 une exploitation fiable des neuf surfaces commerciales. Avec de solides connaissances techniques et des personnes de contact claires, le groupe garantit un fonctionnement s\u00fbr les installations techniques du b\u00e2timent.<br>L\u2019encadrement de la client\u00e8le est \u00e0 la fois simple et professionnel. C\u2019est ainsi que s\u2019\u00e9tablit un environnement agr\u00e9able assurant le bien-\u00eatre de la client\u00e8le des grands magasins.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element has-background-color has-secondary-background-color has-text-color has-background has-link-color wp-elements-76b641d2506d2ae6f88d859732501087\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">En savoir plus<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-style-list is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/haelg.ch\/fr\/reference\/magazine-zum-globus-ag\/\">Vers le r\u00e9f\u00e9rence Magazine zum Globus AG<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/haelg.ch\/fr\/offre\/service-apres-vente\/\">SAV et maintenance pour des installations techniques de b\u00e2timent durables<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/haelg.ch\/fr\/offre\/service-apres-vente\/service-apres-vente-toute-la-suisse\/\">Service apr\u00e8s-vente dans toute la Suisse<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/haelg.ch\/fr\/plateforme-numerique-pour-le-sav-technique-du-batiment\/\">Toutes les donn\u00e9es d\u2019un coup d\u2019\u0153il sur la\u00a0plateforme de service<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"768\" loading=\"lazy\" src=\"https:\/\/haelg.ch\/app\/uploads\/2024\/12\/servicetechniker-vor-auto-haelg-group_1600x1200-1024x768.jpg\" alt=\"Servicetechniker der H\u00e4lg Group steht vor seinem Auto.\" class=\"wp-image-49239 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/haelg.ch\/app\/uploads\/2024\/12\/servicetechniker-vor-auto-haelg-group_1600x1200-1024x768.jpg 1024w, https:\/\/haelg.ch\/app\/uploads\/2024\/12\/servicetechniker-vor-auto-haelg-group_1600x1200-300x225.jpg 300w, https:\/\/haelg.ch\/app\/uploads\/2024\/12\/servicetechniker-vor-auto-haelg-group_1600x1200-768x576.jpg 768w, https:\/\/haelg.ch\/app\/uploads\/2024\/12\/servicetechniker-vor-auto-haelg-group_1600x1200-1536x1152.jpg 1536w, https:\/\/haelg.ch\/app\/uploads\/2024\/12\/servicetechniker-vor-auto-haelg-group_1600x1200.jpg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Grand Magasins Globus SA est un d\u00e9taillant leader en Suisse, aujourd\u2019hui pr\u00e9sent sur neuf sites, de Gen\u00e8ve \u00e0 St-Gall. Cette histoire \u00e0 succ\u00e8s a d\u00e9but\u00e9 en 1892, lorsque Josef Weber a ouvert le premier grand magasin \u00e0 Zurich. A l\u2019\u00e9poque sous le nom de \u00abJ. Weber\u2019s Bazar\u00bb, \u00e0 partir de 1907 sous l\u2019enseigne Grand Magasins [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":202353,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[163],"tags":[],"class_list":["post-252661","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-haellg-group-en-tant-que-prestataire-de-services"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SAV fiable pour Grand Magasins Globus SA | H\u00e4lg Group<\/title>\n<meta name=\"description\" content=\"Lors de la r\u00e9novation du site Globus \u00e0 St-Gall, H\u00e4lg &amp; Cie SA avait d\u00e9j\u00e0 con\u00e7u et r\u00e9alis\u00e9 les installations de chauffage et de ventilation.\" \/>\n<meta name=\"robots\" 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