{"id":48884,"date":"2024-03-25T08:17:32","date_gmt":"2024-03-25T07:17:32","guid":{"rendered":"https:\/\/dev-relaunch.haelg.ch\/blog\/ekz-servicepartnerin-fuer-ueber-1200-heizungen\/"},"modified":"2026-01-19T09:41:02","modified_gmt":"2026-01-19T08:41:02","slug":"partenaire-sav-dekz-pour-plus-de-1200-chauffages","status":"publish","type":"post","link":"https:\/\/haelg.ch\/fr\/blog\/partenaire-sav-dekz-pour-plus-de-1200-chauffages\/","title":{"rendered":"Partenaire SAV d\u2019EKZ pour plus de 1200 chauffages"},"content":{"rendered":"\n
\n

L\u2019usine \u00e9lectrique du canton de Zurich propose \u00e0 l\u2019\u00e9chelle de la Suisse, via sa soci\u00e9t\u00e9 EKZ Contracting AG, des packs tout compris pour les installations de chauffage de plus de 1200 b\u00e2timents. Depuis 2021, H\u00e4lg Group en assure la maintenance, le d\u00e9pannage, la r\u00e9paration et la r\u00e9novation.<\/strong><\/p>\n\n\n

Ramona Mendler<\/div>
<\/div><\/div>\n\n\n

L\u2019Usine \u00e9lectrique du canton de Zurich (EKZ) est l\u2019un des plus grands fournisseurs d\u2019\u00e9nergie en Suisse et alimente pr\u00e8s d\u2019un million de personnes en courant. Dans plus de 1200 objets immobiliers r\u00e9partis sur le territoire national, elle exploite, via sa soci\u00e9t\u00e9 EKZ Contracting AG, des installations de chauffage compl\u00e8tes avec des dur\u00e9es de service de 20 \u00e0 30 ans: Les clientes et clients paient l\u2019\u00e9nergie, l\u2019exploitation et l\u2019entretien, sans devoir se soucier de la maintenance, de la r\u00e9paration ou de la r\u00e9novation. Ces b\u00e2timents sont affect\u00e9s \u00e0 divers usages: bureaux, administrations, h\u00f4tels, restaurants et logements. Il est indispensable de travailler avec un partenaire SAV pour garantir un traitement et une maintenance fiables de toutes les installations.<\/p>\n\n\n\n

Couverture nationale<\/strong><\/h2>\n\n\n\n

EKZ dispose \u00e0 Dietikon d\u2019une propre \u00e9quipe, mais doit aussi avoir la capacit\u00e9 de servir d\u2019une mani\u00e8re rapide et directe la client\u00e8le install\u00e9e en Romandie ou dans l\u2019Engadine. L\u2019Usine connaissait H\u00e4lg Group comme poseur d\u2019installations. Elle dispose \u00e0 pr\u00e9sent d\u2019un partenaire qui propose une palette de prestations \u2013 maintenance, d\u00e9pannage, r\u00e9paration de syst\u00e8mes et distributions de chauffage, \u00e9limination hebdomadaire de la cendre, r\u00e9novation \u2013 dans toute la Suisse.<\/p>\n\n\n\n

Tous les messages de d\u00e9rangement sont relev\u00e9s au niveau central chez EKZ, avec une solution de Facility Management assist\u00e9 par ordinateur (CAFM), et signal\u00e9s \u00e0 H\u00e4lg Group, qui assure ensuite la coordination interne, la prise de contact et confie l\u2019intervention sur place \u00e0 la succursale la plus proche. Le traitement centralis\u00e9 permet une communication simple et claire et assure \u00e0 EKZ un interlocuteur unique pour les renseignements. La coordination centrale des commandes supprime aussi des barri\u00e8res linguistiques et acc\u00e9l\u00e8re le traitement des ordres.<\/p>\n\n\n\n

Le service de piquet se charge des d\u00e9rangements signal\u00e9s en dehors des heures de travail habituelles. EKZ et H\u00e4lg Group utilisent tous deux Telag comme centre d\u2019appels. Cela simplifie le processus pour toutes les parties impliqu\u00e9es, car la transmission des informations n\u00e9cessaires est tr\u00e8s rapide et transparente pour tous. Selon Peter Stadelmann, l\u2019objectif est \u00abde constater des dysfonctionnements et probl\u00e8mes gr\u00e2ce \u00e0 la t\u00e9l\u00e9surveillance et d\u2019en confier l\u2019\u00e9limination \u00e0 H\u00e4lg avant que le client ne les remarque\u00bb. Il appr\u00e9cie tout sp\u00e9cialement le fait de disposer d\u2019un seul interlocuteur chez H\u00e4lg et d\u2019obtenir ainsi une qualit\u00e9 et des standards homog\u00e8nes dans toute la Suisse.<\/p>\n<\/div>\n\n\n\n

\n
\n
\n
\"Un<\/a>
Cr\u00e9ation d\u2019un \u00abSingle Point of Contact\u00bb gr\u00e2ce \u00e0 un traitement centralis\u00e9 au sein du H\u00e4lg Group<\/figcaption><\/figure>\n\n\n\n
\"Technicien<\/a>
Dans toute la Suisse, H\u00e4lg Group est un partenaire de l\u2019EKZ avec une offre compl\u00e8te<\/figcaption><\/figure>\n<\/figure>\n<\/div>\n<\/div>\n\n\n\n
\n

Depuis 2021, EKZ et H\u00e4lg Group entretiennent une collaboration partenariale: les \u00e9changes r\u00e9guliers permettent d\u2019optimiser les processus en continu et de les adapter \u00e0 de nouvelles conditions. On a int\u00e9gr\u00e9 les contrats existants et le partenariat s\u2019est \u00e9tendu progressivement au fil des ann\u00e9es.<\/p>\n\n\n\n

\n

\u00abNous sommes tr\u00e8s satisfaits de notre partenaire H\u00e4lg Group. Sa culture d\u2019entreprise concorde avec la n\u00f4tre: elle se base sur la fiabilit\u00e9, la communication et la r\u00e9solution rapide des probl\u00e8mes. Nous pouvons aussi toujours compter sur la qualit\u00e9 du travail.\u00bb<\/p>\nPeter Stadelmann<\/strong>
 Responsable Maintenance et Entretien chez EKZ<\/strong><\/cite><\/blockquote>\n<\/div>\n\n\n\n

\n\n

Plus d\u2019information sur le projet EKZ?<\/h2>\n\n

Cyrill Rohner<\/h3>\n

Directeur de la succursale\n <\/p>\n

+41 71 982 84 81<\/a>
cyrill.rohner@haelg.ch<\/a><\/p>\n<\/div>\n

\"Cyrill<\/figure><\/div>\n\n <\/div>\n\n\n\n
\n

En savoir plus sur le projet<\/h2>\n\n\n\n

Plus d\u2019informations sur le projet Partenaire \u00abSAV d\u2019EKZ\u00bb<\/p>\n\n\n\n

\n
Autres projets de r\u00e9f\u00e9rence de H\u00e4lg Group<\/a><\/div>\n<\/div>\n<\/div>
\"Technicien<\/figure><\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

L\u2019usine \u00e9lectrique du canton de Zurich propose \u00e0 l\u2019\u00e9chelle de la Suisse, via sa soci\u00e9t\u00e9 EKZ Contracting AG, des packs tout compris pour les installations de chauffage de plus de 1200 b\u00e2timents. Depuis 2021, H\u00e4lg Group en assure la maintenance, le d\u00e9pannage, la r\u00e9paration et la r\u00e9novation. L\u2019Usine \u00e9lectrique du canton de Zurich (EKZ) est […]<\/p>\n","protected":false},"author":5,"featured_media":47353,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[163,3],"tags":[],"class_list":["post-48884","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-haellg-group-en-tant-que-prestataire-de-services","category-non-classifiee"],"acf":[],"yoast_head":"\nPartenaire SAV d\u2019EKZ pour plus de 1200 chauffages | H\u00e4lg Group<\/title>\n<meta name=\"description\" content=\"Depuis 2021, H\u00e4lg Group entretient dans le domaine du service une relation client partenariale avec l' usine \u00e9lectrique du canton de Zurich.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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